One of the things separating REALTORS® from other real estate agents is their adherence to the REALTOR® Code of Ethics. This code ensures consumers that, when they are dealing with a REALTOR®, they will be treated fairly and professionally.
However, from time to time a disagreement comes up between a home buyer or seller and his or her REALTOR®. Most of these differences can be resolved with good communication and understanding between the two parties. But when a resolution cannot be found the easy way, the Code of Ethics and the professional standards process provides an outlet for consumers who feel they were treated unfairly by their REALTOR®